Frequently Asked Questions
General Questions
- Independent Living (IL) is for seniors who are mostly independent and need minimal help. Residents live independently in an apartment-style setting, but have access to services such as housekeeping, meals, and social activities.
- Assisted Living (AL) provides support for those needing help with some daily activities, such as medication management or dressing, while still maintaining independence. Meals, housekeeping, and activities are included when living in AL.
- Long-Term Care (LTC) is for individuals who need 24hr care and supervision around the clock. Individuals generally have complex medical needs and are unable to live independently. Individuals are cared for by a multidisciplinary team, that may consist of nurses, doctors, dieticians, occupational therapists, physiotherapists, social workers, and recreational therapists.
- For more information, visit our Senior Living Options
- Yes, we accommodate a wide range of dietary restrictions and do our best to support individual preferences.
- For Long-Term Care, our site dietitian will be happy to discuss your meal plan and any dietary preferences or needs you may have.
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Our Independent Living and Assisted Living suites are unfurnished, while our Long-Term Care rooms are furnished with a bed, bedside table, dresser, wardrobe and chair.
- Yes, each site includes spaces where you can entertain guests, such as a bistro, quiet rooms, lounges and a courtyard. Some sites offer a private dining room, please contact the site directly to see if that is available for you.
- If you wish to have an overnight guest, please contact the site to see if accommodations are available.
To schedule a tour at one of our sites, please refer to our tour booking page
Independent Living Questions
- Daily continental breakfast, lunch, and dinner
- Bi-weekly housekeeping and linen service
- Emergency call pendants
- Secure Entrance
- 24- hour emergency support
- Bus Outings
- Recreation and Wellness Programs
- Private Mailboxes
- Television, cable, and internet charges
- Parking
- Newspaper and magazine subscriptions
- Hair cuts
- Certain special outings or events
- Personal needs such as dry cleaning, labelling, clothing repairs, and alternations
- Health services not covered by extended health benefits
- We offer competitive pricing and would be happy to assist you. Please contact Dorothy at 250-549-9550 ext. 1105.
Assisted Living Questions
- Daily continental breakfast, lunch, dinner, and snacks
- Recreation and wellness programs
- Assistance with daily living activities
- Medication reminders and supervision in our funded units and available for purchase for our private pay suites
- 24-hour onsite care staff
- Wheelchair-accessible washrooms
- Weekly housekeeping and linen service
- Bus Outings
- Television, cable, and internet charges
- Parking
- Newspaper and magazine subscriptions
- Hair cuts
- Certain special outings or events
- Personal needs such as dry cleaning, labelling, clothing repairs, and alternations
- We offer competitive pricing and would be happy to assist you. Please contact Kimberly at 250-549-9550 ext. 1103.
- The health authority will set a monthly rate based on your income (and the income of your spouse, if applicable), subject to a minimum and maximum monthly rate. Your monthly rate is calculated by multiplying your “after tax income” (as defined in the Continuing Care Fees Regulation) from your prior year income tax return by 70 per cent.
- Link for more information: https://www2.gov.bc.ca/gov/content/health/accessing-health-care/home-community-care/care-options-and-cost/assisted-living
Long-Term Care Questions
- 24-hour professional staff supervision
- Medical coordinator
- Dietician
- Recreation Coordinator
- Recreation Therapist
- Occupational Therapist
- Physical Therapist
- Social Worker
- Music and Art Program
- Dementia Programs and Activities
- Bus Outings
- Television, cable, and internet charges
- Hygiene, bathing, and grooming products that differ from our supply
- Personal needs such as dry cleaning, labelling, clothing repairs, and alternations
- Newspaper and magazine subscriptions
- Hair cuts
- Certain special outings or events
- Health equipment, such as specialized mobility equipment and mattresses
- Health services not covered by extended health benefits such as ambulance service, optometry, podiatry, massage therapy, and basic dental care
- Physician charge for completion of medical forms
- The cost of living in a subsidized long-term care bed varies based off the financial assessments. The rate is calculated based off the taxes that were filed the previous year, with the rate amounting to approximately 80% of the taxes filed.
- Link for more information: Long-Term Care Services – Province of British Columbia
